Customer Support Portal

How do I plunge my Vacuity?

  1. Carefully remove the tank lid.
  2. Remove the upside down vacuum jug marked "Remove for Service Only" (See figure 1.0) **This jug covers the vacuum tube and provides a place for the formation of the vacuum; an important part of the Vacuity.**
  3. Stuff a rag into the top of the vacuum tube and place your hand on top of the rag. This will seal off air from moving through the tube. (See figure 1.1)
  4. Keep one hand over the vacuum tube and use a round ball type plunger to plunge the toilet.
  5. After plunging the bowl replace the vacuum jug.
  6. Replace the tank lid.
  7. Flush once to recreate the vacuum seal in the tank.
  8. Flush to test.
  9. Replace the tank lid.

I think the trapway is partially blocked, what should I do? Snake it?

  1. To snake the front part of the trapway insert the snake into the bowl-you will only be able to insert the snake part way. (See figure 1.0)
  2. As soon as you feel resistance remove the snake; otherwise you risk it becoming lodged and you may end up breaking the toilet to retrieve it.
  3. To snake the back part of the trapway you must first remove the tank lid.
  4. Remove the plastic vacuum jug. (See figure 1.1)
  5. Insert the snake into the vacuum tube. (See figure 1.2)
  6. Once you are finished snaking the back part, replace the vacuum jug and tank lid.
  7. Flush to test.

My Vacuity runs constantly, I have to jiggle the handle to get it to stop.

  1. Turn off water at the floor supply valve. (See figure 1.0)
  2. Flush the toilet to remove the water from the tank.
  3. Remove the vacuum jug. (See figure 1.1)
  4. Detach the chain from the handle lever (see figure 1.2) and detach the flapper from the arms (see figure 1.3)
  5. Place the flapper in hot water (not boiling) for approximately 15 minutes.
  6. Using a mild soap solution, clean the plastic seating surface upon which the flapper was resting. (See figure 1.4) When finished the surface should be smooth to the touch.
  7. Remove the flapper from the water.
  8. Place the flapper (while hot) back on to the seating surface. Be sure to allow 1/4" of slack in the chain between the handle and the flapper.
  9. Replace the vacuum jug.
  10. Turn on the water. When the cold water contacts the hot flapper, it should form itself to the seating surface and provide for a satisfactory seal.

My Vacuity is spraying water up onto the toilet seat.

  1. Using a mirror examine the holes under the rim of the bowl for any debris. See figure 1.0
  2. To be certain rim holes are clear debris, clean the holes using a 6d or 8d nail or piece of soft copper wire.
  3. Flush to test. Using a mirror observe the flow of water from the rim holes to be sure that it is running along the sides of the bowl. **This step may require multiple flushes in order to check all the holes.**

My Vacuity runs every few minutes then stops.

  1. Turn off water at the floor supply valve. (See figure 1.0)
  2. Flush the toilet to remove the water from the tank.
  3. Remove the vacuum jug. (See figure 1.1)
  4. Detatch the chain from the handle lever (see figure 1.2) and detach the flapper from the arms (see figure 1.3)
  5. Place the flapper in hot water (not boiling) for approximately 15 minutes.
  6. Using a mild soap solution, clean the plastic seating surface upon which the flapper was resting. (See figure 1.4) When finished the surface should be smooth to the touch.
  7. Remove the flapper from the water.
  8. Place the flapper (while hot) back on to the seating surface. Be sure to allow 1/4" of slack in the chain between the handle and the flapper.
  9. Replace the vacuum jug.
  10. Turn on the water. When the cold water contacts the hot flapper, it should form itself to the seating surface and provide for a satisfactory seal.

My Vacuity will not flush unless I move the metal rod inside the tank.

  1. Turn off water at the floor supply valve. (See figure 1.0)
  2. Flush the toilet to empty the water out of the tank.
  3. Grab hold of the cap assembly with the gray arm resting on your thumb. (See figure 1.1)
  4. Holding the gray arm in the "up" position, turn the entire cap assembly counter clockwise ¼ turn (See Figure 1.2) and lift to disconnect the cap from the shaft.(See figure 1.3)
  5. Disconnect the gray arm from the metal rod. (See figure 1.4)
  6. When you turn the cap assembly upside down you will see the black seal (see figure 1.5) with a small diameter metal rod protruding from the center.
  7. Remove the seal and replace with the new Fluidmaster 242 seal.
  8. Place the gray arm back on to the metal rod.
  9. Place the cap assembly over the shaft, hold the gray arm in the "up" position, and turn the cap assembly clockwise until it locks into position. *Make sure that the metal rod is positioned on the left side of the divider. (See figure 1.6)
  10. Turn on the water at the floor supply valve.
  11. Flush to test.

My Vacuity won't stop flushing.

  1. Carefully remove the tank lid.
  2. Locate the handle rod. (See figure 1.1)
  3. Bend the handle arm towards the front of the tank so that it clears the plastic vacuum jug. When bending please be careful not to break the rod. Using two pairs of pliers may help; one to bend the rod with and the other to hold the rod in place at the first bend point. (See figure 1.2)
  4. Replace the tank lid.
  5. Flush to test.

The water in my Vacuity Tank keeps running and overflowing into the overflow tube.

Directions:

There are three possible fixes for this scenario: resetting the water level, checking the valve seal, and cleaning debris under the valve seal. Let us begin with resetting the water level.

  1. Locate the water level adjustment clip. (See figure 1.0)
  2. To change the water level squeeze the top and bottom of the clip together and slide the clip down the rod to lower the water level. Sliding the clip up raises the water level. Do this in 1/8" increments until the proper water level is reached.
  3. Flush and repeat as necessary until the water level is at or slightly above the water line mark on the overflow tube. (See figure 1.1)

1.6 GPF

Maximum amount of water allowed by law in the United States to flush the toilet, or 1.6 gallons per flush. (Federal law since 1994).

ADA

Stands for the American Disabilities Act and has become known as "Handicap" or "Comfort Fit" toilets.

Bolt Caps

Decorative, color-coded caps that cover the bolts that hold the toilet bowl down to the floor.

Flapper

Mounted on the flush valve and keeps the water in the tank until flushed.

Flush Valve

This is the valve that contains the flapper and the overflow tube.

High Efficiency Toilet (HET)

Any toilet that averages or surpasses 1.28 gallons per flush.

Lid

The removable top of the tank. The underside of the lid will usually contain the model number of the lid and the date of manufacture.

One-piece vs. two-piece

The one piece toilet is a self-contained unit whereas the two piece unit has a tank that is bolted to the bowl to form the complete toilet.

Refill Tube

Small diameter rubber hose that goes from the ballcock to the overflow tube. This hose supplies the water to the toilet bowl after flushing. There should be no "kinks" in this hose.

Rim Jet

Holes under the rim of the toilet bowl that direct the water down the sides of the bowl during flushing and refill. Check periodically with a 6d nail or 10 guage wire to ensure they are not clogged with chemical deposits (hard water).

Rough-in

The measurement from the "finished wall" to the center of the drain (center of the bolts holding the bowl down). This is normally 12" but can be special ordered in the 10" and 14" models.

Seat

The actual seat that you sit on.

Tank

Contains the water used to flush the toilet and refill the bowl. The model number and date of manufacture will normally be located on the inside back wall of the tank near the water line.

Trip Lever

Located on the outside of the tank and is used to actuate the flush valve to initiate the flushing cycle. The chain or strap going from the handle assembly should have no more than 1/4" of slack to keep the flapper from closing prematurely.

Water Control Valve

Usually referred to as the "Ballcock." This is the valve that controls the water coming into the tank and turns on when flushed and off when the water is up to the "waterline" mark inside the tank.

Water Supply Valve

This is the valve located near the floor that supplies water to the ballcock/water control valve. This valve should be fully open at all times except for maintenance.

Wax Ring

Located between the bowl and the floor flange to provide a water-tight connection to the soil drain (sewer).

General Questions (6)

Contact Customer Service toll free at 800-888-4458. Pictures, proof of purchase and installation date may be required.

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Contact Customer Service toll free at 800-888-4458. Pictures, proof of purchase and installation date may be required.

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Briggs provides only suggested retail prices as a guideline for wholesale and retail distributors. Keep in mind that prices may vary by model, color, region and distributor.

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Briggs Plumbing Products, Inc. does not manufacture or sell seats. You can purchase seats from a distributor or a retailer in your area.

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We do not sell direct to consumers. As a professional manufacturer we sell to distributors, plumbing contractors, retail outlets, etc.

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Ultra Tuff is a composite material consisting of a porcelain enameled finish on heavy gauge formed steel with a polyurethane elastomer backing. It yields a solid feel and sound, longer heat retention, lower noise level and resists front and rear impact damage.

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Care and Cleaning (1)

Extra care should be exercised during installation. Porcelain enamel is a glass surface and should be treated as such. Rough handling or dropped tools may cause damage. Abrasive and/or acidic cleaners will dull and/or scratch surface as well as void manufacturer warranty.

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Faucet Related (10)

The most common leak is a drip from the end of the spout. This drip can usually be fixed by replacing your stem or cartridge, which turn on and off the water in the faucet. You need to determine whether it is the hot, cold or both sides causing the leak. You can then remove the stem or cartridge, which lies beneath the handle and locate a store near you that carries our replacement parts, or you can call Customer Service at 800-888-4458 to obtain information on replacing the stem/cartridge. For warranty information, please refer to your warranty cards sent with the faucet. If you have misplaced these please refer to our warranty section on this website.

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The first step is to shut off the water supply to your faucet. The next step is to remove the index button on your handle, screw, and then the handle should come off. Note how the cartridge is in place, direction, etc. Then remove the cartridge and place the new cartridge the exact same way as the other one was positioned. Replace the handle components and turn the water on to test to make sure that everything is working properly. If you have any problems, please call Customer Service at 800-888-4458.

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Yes. With every Sayco/Briggs faucet shipped out, we send installation instruction in the box. These instructions are easy to read and understand. If you misplace these installation instructions we have them available on this web-site for you. If you have any difficulty installing the faucet, please give Customer Service a call at 800-888-4458.

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The most common installation mistake on a tub and shower unit is the installation of the body tee. Check the product to make sure the word "TUB" embossed on the body tee is facing down towards the floor. If the word "TUB" is facing up toward the ceiling, you have installed it upside down. If this does not solve your problem, please call our Customer Service Department at 800-888-4458.

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Yes. Contact our Customer Service Department at 800-888-4458 for details on how to order faucet replacement parts or inside toilet tank replacement parts. You can also contact Customer Service for toilet tanks, tank lids, bowls, seats, sinks, and tubs.

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If you use replacement parts other than parts made by Sayco/Briggs in our products, we cannot guarantee that they will work properly and last as long as they were intended to. To insure that the parts will work properly and last, we suggest that you use only our genuine parts.

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It is not recommended. Hooking a portable dishwasher can cause excessive pressures and torque that can cause damage to your faucet which will invalidate your warranty.

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The most common place to find the model number is on the label of the box you purchased the faucet in. (We suggest you write this number on your warranty card for later use if you disguard the box). If you do not have the box or paperwork, try scrolling through our faucets found on this website for a visual identification. If you still cannot locate the model number then please call our Customer Service Department at 800-888-4458.

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Due to the fact that Sayco/Briggs has various styles of cartridges available, please contact our Customer Service Department at 800-888-4458. Please be sure to have the cartridge in front of you ready to describe it to our representative.

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The most common reason for low water pressure is the buildup of debris in the water line or aerator. You may need to flush out your faucet. Step One. Flush the aerator by removing it and then cleaning any dirt from the screens that may be causing a blockage. Replace the aerator and test the faucet to see if pressure has been improved. If the pressure has not improved, try step two. Step Two. You can flush your faucet water lines by first shutting off your water supply at the stop. Remove the index button of the handle, screw, and handle. Remove the cartridge or stem and flush thoroughly with water by turning the stop on slowly. Replace the stem or cartridge in the faucet in the exact position you removed it from and replace the handle assembly. Turn the water supply back on. Turn the handle to the open position and see if your flow has improved. If this does not take care of the problem please contact our Customer Service Department at 800-888-4458.

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Bathtub Related (11)

Contact the Customer Service Department toll free at 800-888-4458 for china and steel products. Pictures, proof of purchase and installation date may be required.

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Ultra Tuff is a composite material consisting of a porcelain enameled finish on heavy gauge formed steel with a polyurethane elastomer backing. It yields a solid feel and sound, longer heat retention, lower noise level and resists front and rear impact damage.

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Briggs products should be visually inspected before installation. Report any apparent damage to the distributor that furnished the tub before continuing installation. Do not install if damaged.

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Extra care should be exercised during installation. Porcelain enamel is a glass surface and should be treated as such. Rough handling or dropped tools may cause damage. Abrasive and/or acidic cleaners will dull and/or scratch surface as well as void manufacturer warranty.

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Briggs tubs are produced with a support pad and this should not be removed. To do so will void the warranty.

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No. Ultra Tuff tubs do not have a pad.

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Briggs tubs are produced with and without non-skid which is an anti-slip feature.

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Chips are not covered under manufacturer warranty. The chips are a result of handling, shipping damage or installation damage.

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The tub must have a level installation for proper drainage.

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Enameled porcelain tubs are made from steel that is formed and porcelain coated. The metal structure has a 100% ground coat porcelain enamel coating to prevent rust. Rust spots found are caused by small metal particles that have become lodged in the slip resistant surface. Proper cleaning with a commercial cleaner such as Zudd or Barkeepers Friend can eliminate these spots. It may require repeated cleanings to dislodge these particles.

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Contact your distributor or Customer Service at 800-888-4458 and we will gladly send you some clips.

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2014 Briggs Faucet List Price Guide
2014 China List Price Book
2014 Enameled Steel List Price Book
2012 New Product List Price Book
2010/11 Vitreous China List Price Guide
2011 Sayco Faucets, Accessories and Parts Price Guide
2010/11 Enameled Steel Product Price Guide
2010/11 Enameled Steel Product Price Guide (FRENCH)
UltraCAST® Premium Bathtubs Brochure
Hospitality Product Brochure